Return
Terms of Return
At our company, we strive to provide clear and transparent procedures regarding the return of our products. As we offer digital solutions tailored to Swiss businesses, the options for returns and refunds are subject to specific conditions outlined below. Customers are encouraged to review these terms carefully to understand their rights and responsibilities when requesting a return.
Returns are generally considered for products that do not meet the agreed-upon specifications or are defective upon delivery. To initiate a return, customers must contact us within 14 days of receiving the product. The request should include relevant details such as the product name, order number, and a description of the issue. Returns are accepted only if the product remains in its original condition and has not been altered or damaged.
Return Procedure
To proceed with a return, customers should reach out to our designated contact channels listed below. Once a return request is approved, we will provide instructions on how to send the product back to our address in Zurich, Switzerland. Customers are responsible for the cost of return shipping unless the product is defective or not as described. Refunds will be processed once the returned product has been received and inspected by our team.
Refund Timeline
Refunds, if approved, are typically processed within 14 days after the returned product has been received and verified. The refund will be issued using the same payment method used for the original purchase. Please note that refunds may be subject to bank or payment processor processing times, which are outside of our control.
Exceptions and Non-Returnable Items
Given the nature of our offerings, certain products may not be eligible for return or refund. Digital services, once accessed or activated, are generally non-refundable unless they are defective or do not conform to the initial agreement. Customized solutions or tailored modules are also excluded from the return policy unless they are defective or faulty at the time of delivery.
Customer Rights and Limitations
Customers have the right to request a return within the stipulated timeframe, provided the conditions are met. We reserve the right to refuse returns that do not comply with our policies or are not supported by adequate evidence of defect or non-conformance. Customers are advised to retain proof of return shipping and any correspondence related to their request.
Contact Information
For questions or to initiate a return, customers can contact us via:
- Address: Bärengasse 29, 8001 Zürich, Switzerland
- Phone: +41 44 221 26 26
- Email: newsletter@virelithon.com
Our business number is CHE-874.719.790. Please include relevant order details when reaching out to facilitate efficient processing of your request. We reserve the right to modify these terms at any time to reflect changes in our policies or applicable laws.